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The City of Greater Bendigo experienced these challenges and the lack of consistency between the approach as well as look and feel of systems made it difficult to train and support staff leading to high levels of frustration.
On an operational level Council kept meeting continuous hurdles when it came to reporting and found it challenging to efficiently deliver to executive requirements.
The spreadsheets, multiple systems and most importantly data needed to be consolidated into one framework. The main aim – making strategic decision-making seamless and stress-free.
Key learnings for the session include:
• Recognising the challenge and risk of having disparate systems or no system at all
• How to engage staff to embrace change management and implementation
• The importance of data integrity and SMART Actions
This case study presents an insightful example of how improved strategic planning and visibility of performance data and metrics across the organisation.
Case study delivered in partnership with Pulse Software.
Corporate Planning and Report Officer
City of Greater Bendigo
With a background in marketing and statistics, Kathryn joined the City of Greater Bendigo in 2013. Her main focus has been embedding the Local Government Performance Reporting Framework (LGPRF) which was introduced LGV in 2014 and driving change management of reporting. Kathryn coordinates the quarterly reporting process and provides the LGPRF results to the City of Greater Bendigo’s Executive Management Team, Council, and community.