How systems bridge the gap between strategies and operations

Are your existing internal systems simply not ‘up to the task’? Is reporting visibility and accuracy restricted by a reliance on outdated or unpredictable manual and paper-based processes or disparate systems?

The City of Greater Bendigo experienced these challenges and the lack of consistency between the approach as well as look and feel of systems made it difficult to train and support staff leading to high levels of frustration.

On an operational level Council kept meeting continuous hurdles when it came to reporting and found it challenging to efficiently deliver to executive requirements.

The spreadsheets, multiple systems and most importantly data needed to be consolidated into one framework. The main aim – making strategic decision-making seamless and stress-free.

Key learnings for the session include:
Recognising the challenge and risk of having disparate systems or no system at all
How to engage staff to embrace change management and implementation
The importance of data integrity and SMART Actions

This case study presents an insightful example of how improved strategic planning and visibility of performance data and metrics across the organisation.
Case study delivered in partnership with Pulse Software.

Webinar Wednesday Is Free For Members




Kathryn Loy

Corporate Planning and Report Officer
City of Greater Bendigo

With a background in marketing and statistics, Kathryn joined the City of Greater Bendigo in 2013.  Her main focus has been embedding the Local Government Performance Reporting Framework (LGPRF) which was introduced LGV in 2014 and driving change management of reporting.  Kathryn coordinates the quarterly reporting process and provides the LGPRF results to the City of Greater Bendigo’s Executive Management Team, Council, and community.


1/12/2021 10:30 AM - 11:15 AM
AUS Eastern Daylight Time



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