With the release of the updated Integrated Planning and Reporting Guidelines (September 2021), “to encourage continuous improvement across the council’s operations, the Delivery Program must identify areas of service that the council will review during its term, and how the council will engage with the community and other stakeholders to determine service level expectations and appropriate measures” and “the Operational Plan must specify each review to be undertaken in that year.”
To assist councils in conducting the required service reviews, LG Professionals, NSW is delivering a series of workshops in collaboration with Morrison Low covering the essential elements of service reviews and provide easy to use check lists which can be adapted to suit council needs.
In this workshop we will explore what should be included in your service review.
Session One: Overview
What is a service review
Understanding the purpose and what you’re trying to do
Links to the Community Strategic Plan
Session Two: Getting Started
Developing the Scope - what’s in and what’s out
Establishing the Team
Identifying and Engaging Stakeholders
Governance Structure and Reporting Lines
Understanding Key Influencers
Session Three: Reviewing the Service
Set Priorities, Timelines and Deadlines
Analyse the Current Environment
Review Alternatives
Engage with Stakeholders - Seek Feedback
Analyse Risks of Change
Establish Performance Criteria for Change
Session Four: Implementation
Develop an Implementation Plan
Develop a Change Management Plan
Document the Changes
Session Five: Monitor and Evaluate
Evaluate the Review Process and Document Enhancements for Future
Evaluate the Change Management Process and Document Enhancements for Future
Report on Outcomes and Share Key Learnings
Cost
Member: $350
Non-Member: $450
Includes arrival morning tea and light lunch