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CX Conference | Wednesday 20 – Thursday 21 May 2026 | Park Royal Darling Harbour, Sydney

Step into two energising days dedicated to elevating customer experience across local government. The 2026 CX Conference brings together inspiring speakers, practical insights and real‑world strategies to help councils deliver services that truly resonate with their communities.

Set in the heart of Darling Harbour, this event blends thought‑provoking discussions, powerful keynote sessions and hands‑on learning designed to spark new ideas and strengthen capability across customer service, engagement and service design.

But the value goes far beyond the program - this is your chance to connect with peers, share challenges and build relationships that continue long after the conference wraps up. Past delegates consistently highlight the fresh perspectives, actionable takeaways and renewed motivation they gain from being part of this event. 

Join us in May to learn, connect and take customer experience to the next level.

What to Expect at the CX Conference

Across two days, the program brings together people who are passionate about strengthening the relationship between councils and their communities. Each session is designed to help you understand community needs more deeply and translate those insights into better services, clearer communication and more inclusive experiences.
You’ll take part in:

  • Conversations that explore how community expectations are shifting and what this means for local government
  • Keynotes from leaders who are reshaping how councils listen, respond and design services with community at the centre
  • Case studies showing how councils are improving accessibility, equity and trust through customer‑focused initiatives
  • Practical sessions that help you build capability in service design, digital delivery and community engagement
  • Opportunities to connect with peers who share a commitment to strengthening community outcomes

The program balances inspiration with practical learning, giving you tools you can apply immediately to improve the way your council supports, serves and partners with its community.

 

Who Should Attend the CX Conference

This conference is for anyone in local government who plays a role in shaping community experience - whether through direct service delivery, strategy, communication or organisational culture. 

It will be particularly valuable for professionals working in:

  • Customer Service
  • Community Engagement
  • Communications and Marketing
  • Corporate Services
  • Digital Transformation
  • Service Design
  • Policy and Strategy

It’s also an excellent development opportunity for emerging leaders who want to build a stronger understanding of how customer experience contributes to community wellbeing, trust and participation.

Why Attend the CX Conference

The CX Conference is designed to strengthen how councils understand, serve, and partner with their communities. Every session is built around the shared goal of creating experiences that make local government more accessible, responsive and trusted.

You’ll explore how customer experience directly shapes community wellbeing, satisfaction and confidence in council services. Through real examples and practical tools, the program helps you translate community expectations into better service design, clearer communicatio and more inclusive engagement.

Delegates will gain:

  • Approaches that put community needs at the centre of service planning and delivery
  • Insights into how customer experience influences trust, participation and long‑term community relationships
  • Practical methods for improving accessibility, equity and consistency across touchpoints
  • Strategies for building a culture where staff feel empowered to deliver positive community outcomes
  • Opportunities to learn from councils leading innovative, community‑focused CX initiatives

You’ll leave with a stronger understanding of what your community values, how to design services that reflect those expectations, and how to build experiences that support connection, confidence and belonging.

Become a sponsor

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Become a member

Where local government professionals grow and lead

Apply for a Scholarship

Members are invited to apply for a scholarship to attend the CX Conference