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Customer experience leaders are passionate about the value of great customer experiences and need the tools and skills to predict not only what the future holds, but to manage the here and now. The past few years have disrupted the way we work and deliver service, and we are now seeing a range of new challenges for those working in and managing customer service and customer experiences. The Customer Experience Conference delves into these challenges to find the opportunities. Through presentations and panel sessions, drawing on real-life case studies that showcase innovation, value, ideas and strategies, we will explore the future for Customer Experience in Local Government through the role of customer centric culture, digital transformation and more. Date: Wednesday 14 and Thursday 15 August 2024 Venue: Mercure Hotel Sydney Further details will be released as they are confirmed. Conference Fees
Prices are inclusive of GST Registration with a membership package includes membership through until June 2025.