About the Event
Customer experience is a crucial component in any business, but especially so in local government as we deliver services to our communities.
Customer Experience Leaders are passionate about the value of great customer experiences, and need the tools and skills to predict not only what the future holds, but to manage the here and now. The past few years have disrupted the way we work and deliver service, and we are now seeing a range of new challenges for those working in and managing customer service and customer experiences.
The Customer Experience Conference delves into these challenges to find the opportunities. Through presentations and panel sessions, drawing on real-life case studies that showcase innovation, value, ideas and strategies, we will explore the role of human experience, data and technology converge to create customer centric experience.