Customer Experience Scholarship Reports

Dive into the experiences of our Customer Experience Conference Scholarship recipients. Through this scholarship, local government professionals are given the opportunity to attend the Customer Experience Conference , which covers registration and accommodation, while enabling them to explore the evolving challenges of customer service and customer experience in the sector.

Here, you’ll find reports and interviews from past recipients, sharing how attending the conference has contributed to their professional growth, expanded their knowledge, and influenced their approach to customer service within local government. You’ll also get a little taste of what it was like for them during the event, offering a glimpse into the connections, insights, and inspiration they gained.

Discover their stories and the valuable insights gained from this enriching experience.

Kate Smith

Coordinator - Customer Service and Information
Eurobodalla Shire Council
Recipient of Customer Service Scholarship 2024

Kayleigh Nolen

Customer Communications Coordinator
Berrigan Shire Council

Recipient of Customer Service Scholarship 2024

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