Customer Experience Scholarship

The Customer Experience Conference delves into a range of new challenges for those working in and managing customer service and customer experiences. The conference is a great opportunity to explore the future of customer experience in local government whilst providing opportunities for networking, professional development and information-sharing.

Successful members will receive registration to attend the conference plus 3 night's accommodation.

Members will need to meet the cost of travel or other expenses associated with attending. 

 As part of the Association's commitment to provide members with professional development that is accessible and affordable, we are offering two scholarships to help promote participation and reduce barriers for members wishing to attend.


Key Dates

Nominations Open: 4 March 2024

Nominations Close: 2 May 2024

Scholarship Awarded: 17 May 2024

Kayleigh Nolen, Berrigan Shire Council

Kate Smith, Eurobodalla Shire Council

Conference Dates: 14 - 15 August 2024



Applicants must:

  • Be a member of LG Professionals, NSW
  • Be employed (not on a contract) at a NSW Council
  • Have written confirmation from their Director or General Manager that permission is granted to attend the 2024 CX Conference if successful.
The scholarship is not transferable and must be used in the same year that it was awarded. 


Applicants will be notified of their status within one week of application closure.

If you applied for the scholarship, please DO NOT register separately for the CX Conference until you are notified that you did not receive the scholarship.

You will be advised prior to early bird closing if you have been successful in your nomination. No refunds will be issued to those that decide to register on their own before hearing if they received a scholarship.

Conference Attendance

Successful scholarship recipients will be asked to capture their experience at the conference and share photos via LinkedIn.

In addition, a post conference report in word or video format will be required and shared with our members.